State Bank of India is one of the leading banks in India and provides best in class services to it's customers. However, the bank is not always able to satisfactorily address the complaints/ concerns of the customers.
The bank have put in place a very good complaint system which many people are not aware of.
In case, you are not satisfied with the response of the bank staff regarding your concern or you are looking for alternate mechanism for complaints' resolution, here are all of them listed at one place.
1. For complaints to be filed in person, you may approach the bank manager. To know the process for filing the complaint and taking it to higher officials, refer the following link:
Process flow for complaints (Official Link)
Complaint form
2. You can also file the complaint(s) online at this link:
Online SBI complaint
Check status of online complaint
3. "State Bank Samadhaan" mobile app may also be used for this purpose. It may be downloaded from Google Play store. This app offers viewing account information as well.
4. Send a SMS to SBI. Send UNHAPPY to 8008202020 preferably from your registered mobile number linked to your CIF (Customer Information File). The bank's representatives will call you to take your complaint and address it.
We would like to mention the practicality of the above options. The best method is to first go and meet bank manager and tell him/ her to resolve your concern. If there is some rude behavior or inappropriate response, give your complaint in writing and take acknowledgement of receipt in writing. This shall resolve the complaint in most cases.
If they respond but do not resolve the issue satisfactorily within 10 days, you may approach the Network Nodal Officer (give him 5 days), then Principal Nodal Officer and then Chairman, SBI. This is the official channel suggested by SBI. If the bank doesn't resolve the issue, we can go to Banking Ombudsman.
Online complaints are also a good option and the complaints get resolved easily without any visits to the bank. We have been able to get our problems resolved by online complaints. And a few where online complaint did not work, an email to Nodal Officer with a copy to branch manager got it done.
The email ids can be searched for on SBI website.
Branch Manager email id usually is sbi.(branch_code)@sbi.co.in
Sending SMS of UNHAPPY might work in some cases.
In case nothing seems to work, you can always approach PG Portal
Select - Central Government - Financial Services (Banking Division) (Department) - State Bank of India - Relevant complaint type. The complaint at PG Portal is immediately forwarded to the concerned agency for resolution. The method is fast and very much responsive.
For queries comment below.
References:
www.sbi.co.in
The bank have put in place a very good complaint system which many people are not aware of.
In case, you are not satisfied with the response of the bank staff regarding your concern or you are looking for alternate mechanism for complaints' resolution, here are all of them listed at one place.
1. For complaints to be filed in person, you may approach the bank manager. To know the process for filing the complaint and taking it to higher officials, refer the following link:
Process flow for complaints (Official Link)
Complaint form
2. You can also file the complaint(s) online at this link:
Online SBI complaint
Check status of online complaint
3. "State Bank Samadhaan" mobile app may also be used for this purpose. It may be downloaded from Google Play store. This app offers viewing account information as well.
4. Send a SMS to SBI. Send UNHAPPY to 8008202020 preferably from your registered mobile number linked to your CIF (Customer Information File). The bank's representatives will call you to take your complaint and address it.
We would like to mention the practicality of the above options. The best method is to first go and meet bank manager and tell him/ her to resolve your concern. If there is some rude behavior or inappropriate response, give your complaint in writing and take acknowledgement of receipt in writing. This shall resolve the complaint in most cases.
If they respond but do not resolve the issue satisfactorily within 10 days, you may approach the Network Nodal Officer (give him 5 days), then Principal Nodal Officer and then Chairman, SBI. This is the official channel suggested by SBI. If the bank doesn't resolve the issue, we can go to Banking Ombudsman.
Online complaints are also a good option and the complaints get resolved easily without any visits to the bank. We have been able to get our problems resolved by online complaints. And a few where online complaint did not work, an email to Nodal Officer with a copy to branch manager got it done.
The email ids can be searched for on SBI website.
Branch Manager email id usually is sbi.(branch_code)@sbi.co.in
Sending SMS of UNHAPPY might work in some cases.
In case nothing seems to work, you can always approach PG Portal
Select - Central Government - Financial Services (Banking Division) (Department) - State Bank of India - Relevant complaint type. The complaint at PG Portal is immediately forwarded to the concerned agency for resolution. The method is fast and very much responsive.
For queries comment below.
References:
www.sbi.co.in
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